Privacy Policy

A quick summary

We collect personal information and usage data in various ways to help provide our services. We share this data with select third parties to help us achieve this, and not for any other reason. We will never sell your data to any third party.

Who are we?

We are Shack Media Limited, a financial education company.

We take your privacy seriously.

If you have any questions about this policy or need to get in touch with us, you can do so by emailing hello@james-shack.co.uk

We’re registered with the Information Commissioner’s Office under reference ZB493910

What information do we hold about you?

Information gathered through sign-up forms and mailing lists:

  • Your name, date of birth, phone number and email address

  • High-level information relating to your retirement plans and current financial position

Information on how you use our online services, including our website:

  • For example, the IP address of the devices you use to access our services and other technical usage data.

Cookies

  • Our website uses cookies, and you accept this when visiting our website and using our online services. This refers to small text files used to store information in web browsers. Other technologies, such as data stored on your device, identifiers associated with your device, and other software, are used for similar purposes.

  • Cookies help us improve our website and give users a great experience. We use them to keep track of how often users come to our website and see how they interact with it using Google Analytics.

  • We use some cookies for remarketing purposes and, if you agree, will used them to send you tailored advertisements.

  • Certain cookies may also be placed as a result of engaging with our advertisements on third party sites. Please review the cookie policies on third party sites to see how they are using and implementing cookies on your browser.

  • Hotjar is also present throughout our site, which helps us understand users’ experience and better serve them in the future.

If you wish to block cookies, you can do this in your browser's settings. Alternatively, just search 'how to block cookies'. You can opt out of Google's re-marketing features here.

How do we use your information?

We use this information to:

  • Direct you to the right products and services

  • Where explicit permission is given, keep you up to date with new content posts, tools and services offered by James Shack 

  • Fulfil customer service responses

Who do we share it with?

We may share your personal information with:

  • Anyone who works for us if they need it to do their job.

  • Any organisation which supports us in providing you with our services, if they need it to offer you those services.

  • Anyone who you give us permission to share it with.

  • Data may be shared as part of a merger or acquisition 

  • We may share your data in the event of a sale or merger with another business. We will notify you and inform your of your rights if this happens. 

We will never sell your personal data to any third party.

We'll also comply with the law; to enforce agreements between us; or to protect the rights, property or safety of us, our clients or third-parties.

How long do we keep it for?

We will retain your personal information for as long as we deem it necessary to enable us to provide our service to you, to comply with applicable laws (including those regarding document retention), to resolve disputes with and parties and otherwise, as necessary to allow us to conduct our business. 

External links and third party sites

You may find links to (and similarly from) external third-party sites, some of which may include our advertising and distribution partners.

We cannot accept any responsibility or liability for the content or programs running on such third-party sites. Please refer to the third party’s terms of use and privacy and cookie policies before using and/or providing any information to or via their sites or apps as they may process your personal data for their own purposes.

What are your rights?

You have the right to:

  • Access your personal data and request a copy of it

  • Ask us to amend information for accuracy

  • Request that we delete your personal data (please note that for legal reasons we might not be able to do this)

  • Withdraw any consent you've previously given us.

To take any of these actions, please contact us at hello@james-shack.co.uk

Where is your data stored?

The data we hold might be transferred and stored somewhere outside of the European Economic Area (EEA). The people who work for us or third parties we work with outside of the EEA might also process the data. We may share data with organisations and countries that:

  • The European Commission say have adequate data protection rules and laws 

  • We've agreed to specific data protection clauses with.

How to make a complaint

If we've made a mistake or you aren't happy with our services, we'd like the opportunity to try and put it right. We take all complaints seriously and try to resolve them quickly. Please contact us at hello@james-shack.co.uk

Changes to this policy

When we change this document, you'll be able to find the latest version here. We'll also contact you about changes if we think you need to know about them.